Our focus on your needs

Quality and Turnaround Time

The two key ingredients in providing premier service in external review industry are the highest possible quality standards and the fastest possible turnaround time.

MRIoA utilizes a nationwide network of over 750 healthcare professionals in all specialties and subspecialties of medicine.
Impartial, Evidence-Based Reviews
Inter-rater reliability
Response times averaging less than two working days, the fastest turnaround time in the industry and rush reviews in less than 24 hours upon request.

Accreditation and Certification

America's Premier Health Plans, Disability, and Workers Compensation carriers require services backed by the appropriate credentials. MRIoA maintains all industry accreditations and certifications in order to remain qualified in all the requirements involved in the review process. MRIoA holds:

Dual accreditation with URAC in External Review and Health Utilization Management.
NCQA certification in utilization management
State U.R. certifications in virtually every state in the nation where certification is required by law.
MRIoA holds IRO accreditations in 15 states.
MRIoA also provides ERISA/DOL compliance through appeal review, reviewer phone consultation, fiduciary review services and panel review - while also offering HIPAA compliant services and an innovative, technologically driven focus on every aspect of customer service.

Clients

America's Largest Employers and Union Benefit Funds trust MRIoA as their external appeal review source. MRIoA is an industry leader in providing external review resources to over 550 clients nationwide. MRIoA is constantly working on innovations in order to provide total client satisfaction. MRIoA innovations have led to:

Lower fees, better quality assurance, and faster case turnaround times.
Better security for confidential records
More efficient on-line and paperless systems.

MRIoA has received 90+% "very good to excellent" client survey ratings for 14 straight years. A valued customer recently stated, "I have been very pleased with MRIoA's services over the past years. MRIoA makes my job considerably easier."