At the heart of everything we do at Medical Review Institute of America is a set of tenets called The MRIoA Way. These tenets outline our President’s vision and expectations for how we do business.
The MRIoA Way guides each employee in their duties, whether they work in clinical auditing, accounting, customer service, or any other department.
It means that when you call our case analysts, customer service representatives, marketing representatives, or billing specialists, you can expect to converse with an engaged and professional employee who is committed to providing the best customer service possible.
It means you can expect honesty, integrity and confidentiality from every employee who handles a case throughout the entire review process.
It means we value our customers and make your concerns and requests a priority.
It means that we are developing new training methods and reorganizing departments to increase efficiency and not simply maintain the status quo.
It means that despite an industry-leading turnaround time and a client satisfaction rate of 97%, we strive to perform even better.
In short, The MRIoA Way means that our customers are doing business with the best medical review company in the country. Our goal is to act in such a way that after every review and every interaction, our customers will agree with that statement.
MRIoA is a growing company that provides an exceptional, positive work environment, and team members can expect a career that is both challenging and rewarding. Every MRIoA employee is appreciated and valued for the skills, ideas and experience they bring to their position.
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