WHAT DOES THE MRIOA WAY MEAN FOR OUR CUSTOMERS?
It means that when you call our case analysts, customer service representatives, marketing representatives, or billing specialists, you can expect to converse with an engaged and professional employee who is committed to providing the best customer service possible.
It means you can expect honesty, integrity and confidentiality from every employee who handles a case throughout the entire review process.
It means we value our customers and make your concerns and requests a priority.
It means that we are developing new training methods and reorganizing departments to increase efficiency and not simply maintain the status quo.
It means that despite an industry-leading turnaround time and a client satisfaction rate of 97%, we strive to perform even better.
In short, The MRIoA Way means that our customers are doing business with the best medical review company in the country. Our goal is to act in such a way that after every review and every interaction, our customers will agree with that statement.