Our vision at Medical Review Institute of America (MRIoA) is to be your technology enabled provider of choice for clinical insights to payers and patients through analytics and evidence-based clinical opinions derived from independent specialty reviews and virtual 2nd opinion solutions that empower better decisioning-making.
To bring this vision to life, our humble goal is to continually earn your business through frictionless, predictable service, world class quality and the most reliable TAT in the marketplace.
With a mindset of continuous improvement, for several years we’ve been investing in some key items that I hope you find valuable in:
- Reliability and Security: this past weekend we finalized a 100% 2nd fiber redundancy project to go with our redundant data storage solution which ensures our web portals, API’s and clinical teams are available to you whenever you need us. This coupled with our 5th year of HITRUST certification, our business continuity and defense strategy provide us with one of the most reliable solutions in the market.
- Capacity / Coverage: while we use Lean processes to complete over 3000 cases each day with 98% TAT and 99% Quality YTD, we know we can still do better. Over the last 4 months, we’ve increased our internal clinical and case processing staff by 16% and our specialty medical directors panel by 53% (to almost 700 in 150+ specialties) while also driving for more licensed medical directors for states that are putting in more stringent requirements like Minnesota, Texas, Nebraska and Arizona. Additionally, we’ve added more resources to our weekend and holiday team as we know your business runs 7 days a week and we want to be there to support you every step of the way.
- Belt and Suspenders: lastly, in the next quarter or so, we are bringing online a second, completely redundant IT facility that will add another layer of protection. While your case data is already backed up today with several layers of security, with all of the uncertainty that we’ve all seen in the news, having a 100% separate solution in a undisclosed location that we can quickly rollover to is paramount…and we are building it.
With all of the changes and challenges in the world today, we by no means claim to be perfect, we do however strive to get a little better every day and live by “The MRIoA Way” values that were put in place nearly 40 years ago. Simply put, we know we have to earn your business every day and you have my commitment that MRIoA will continue to have maniacal focus on the things that matter to you and your members/patients. For more information, visit us at www.mrioa.com.
Please let us know if there is anything we can do to help you be more successful and I am always personally available to connect on the things that are most important to you.